The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
While using Our Service, We may ask You to provide certain personally identifiable information, including but not limited to:
Payment for the Service is processed via direct bank transfer outside the Application. We may collect and process the following payment-related information:
Usage Data is collected automatically when using the Service, and may include information such as Your Device's IP address, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, time spent on pages, and unique device identifiers.
While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission, information regarding your location. You can enable or disable access to this information at any time through Your Device settings.
The Company may use Personal Data for the following purposes:
We may share Your Personal Data in the following situations:
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We apply the following retention periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + up to 24 months after closure | Post-termination issues, dispute resolution |
| Customer Support (tickets, email, chat) | Up to 24 months from ticket closure | Service quality, follow-up inquiries, legal claims |
| Usage Data (logs, statistics) | Up to 24 months | Security monitoring, feature improvement |
| Payment & Transaction Records | Up to 5 years | Vietnamese accounting and tax law (Luật Kế toán, Luật Thuế) |
We may retain Personal Data beyond the above periods where required by legal obligation, to establish or defend legal claims, at Your explicit request, or due to technical backup limitations. When retention periods expire, We securely delete or anonymize Personal Data.
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of Your jurisdiction.
Where required by applicable law, We will ensure that international transfers of Your Personal Data are subject to appropriate safeguards. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
You may update, amend, or delete Your information at any time by signing in to Your Account and visiting the account settings section, or by contacting Us directly. Please note that We may need to retain certain information when We have a legal obligation or lawful basis to do so.
If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
The security of Your Personal Data is important to Us. While We strive to use commercially reasonable means to protect Your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure, and We cannot guarantee its absolute security.
Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us so We may take steps to remove that information from Our servers.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective, and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, You can contact us: